Need To Return Something? It's Super Easy!


  • In-stock merchandise shipped using our Standard Delivery option typically ships within 3-5 business days, and Express Delivery option within 1-2 business days.You will be provided the carrier name and tracking number via email once your order ships.

  • Orders shipped within Colombia will arrive via Coordinadora or Interrapidisimo; the carrier is determined upon shipping. Carriers for orders shipped outside Colombia vary by country/location.
  • In most cases, your order begins processing immediately and cannot be changed or canceled.
  • FREE SHIPPING Orders: For purchases over 200,000 Colombian pesos.


  • Chasky Pets does not cover the cost of return shipping.
  • You may use an insured postal carrier to return your items back to us at your own expense to the address below:  Calle 7 #18-120 (Local 115), El Nogal
    El Poblado, Medellin, Antioquia, Colombia.
  • Return your item in the original packaging.
  • Submit your return within 10 days of receiving your package.
  • Ensure that all the seals are still intact.
  • The packaging of the product must be unopened and in its original condition.
  • Last Chance items cannot be returned for a refund or be exchanged.
  • Gifts & Free products:
  • If you wish to return any paid items from an order that included a gift or a free item as part of a promotion, you need to also return all gifts/free items shown on the order confirmation to receive a full refund.



  • Once your return is delivered to our warehouse, please allow 5-7 business days for it to be processed and a further 4-6 business days for your refund to be issue.
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